Partner Terms

1. About these terms

You accept these Terms when you (a) sign a counterpart Partner Agreement with us offline, (b) tick the consent checkbox during onboarding in the partner app or onboarding flow, or (c) accept your first delivery or transport job offered through the platform — whichever occurs first. We record the version of these Terms in force at the time of your acceptance.

2. Who these terms apply to

• Delivery Partners— two-wheeler riders who pick up packed orders from a vendor and deliver them to the customer.
• Transport Partners — drivers of goods carriers, pickup trucks, or similar vehicles who move cargo or equipment (not passengers) from a pickup point to a drop point.
• Where a clause applies to only one of the two categories, it is marked accordingly.

3. Eligibility & KYC

• You must be at least 18 years old and legally permitted to drive in India.
• You must hold a valid Driving Licence appropriate to the class of vehicle you operate, a valid Registration Certificate (RC) for that vehicle, valid third-party motor insurance, valid PUC (Pollution-Under-Control) certificate, and, for transport partners, any commercial-vehicle permit required by the Motor Vehicles Act and rules made thereunder.
• You will provide accurate KYC details — your name, address, date of birth, PAN, bank account details for payout, and a recent photograph.
• You consent to Zippiq verifying the documents you submit, running reasonable background checks (including criminal-record checks where the law permits), and re-verifying periodically. You will tell us immediately if any of your documents expire, are suspended, or are revoked.

4. Independent contractor status

• You operate as an independent contractor. Nothing in these Terms creates an employer-employee, master-servant, partnership, joint venture, or agency relationship between you and Zippiq.
• You are free to accept or decline any individual order and free to work with other platforms. Zippiq does not guarantee any minimum volume of work or any specific income.
• You bear your own operating costs — fuel, maintenance, mobile data, parking, fines — and pay your own taxes.
• The customer’s contract for transport of goods/equipment or delivery is between you and the customer. Zippiq is the technology intermediary that matches the customer to you, processes payment on your behalf where applicable, and provides routing tools.

5. Order acceptance & SLA

• Offers are broadcast to you through the partner app or WhatsApp. You may accept or decline; you are not under any obligation to accept any specific offer.
• Once you accept, you commit to completing the assignment — picking up on time, delivering or dropping off as agreed, and communicating any delay to the customer through the app.
• Repeated cancellation after acceptance, prolonged non-response while marked online, or repeated failure to reach pickup within the indicated ETA may lower your priority in routing or lead to deactivation under Section 14.
• Two-step onboarding & Go Live. Your partner profile is visible to customers only after (a) Zippiq has reviewed and approved your KYC documents and (b) you have explicitly activated the profile (the “Go Live” action) from the partner portal. Admin approval is not, by itself, a representation that you are fit to operate; you remain solely responsible for your continued compliance with the licences, insurance, vehicle, and driving conditions set out in Section 3.

6. Conduct, safety & dress

• Drive lawfully and courteously at all times. Obey speed limits, wear seat belts / helmets, do not use a phone while moving, and do not drive under the influence of alcohol or any other intoxicant. Transport vehicles must carry goods/equipment only — carriage of passengers for hire is not permitted on the Zippiq platform.
• Treat every customer, vendor, and Zippiq employee with respect. Harassment, abuse, threats, discrimination on any protected ground, or any unsafe behaviour towards a customer is a zero- tolerance breach.
• Maintain personal hygiene and a presentable appearance. Where Zippiq supplies branding (a t-shirt, a delivery bag), you will wear / use it while serving Zippiq orders.
• Do not modify the assignment without consent — no diversions, no additional stops, no carrying extra cargo not booked through the platform on a delivery or transport run.

7. Pickup, delivery & proof of delivery (delivery partners)

• Verify the order ID with the vendor at pickup. Inspect the package externally for visible damage; if damaged, flag it through the app and wait for instructions before leaving.
• Do not open the package. If the customer alleges a missing item after handover, the case is investigated with the vendor; do not attempt to settle directly with the customer.
• Hand the order to the customer at the address on the order. If the customer is unreachable, follow the in-app prompts: call twice, wait at the door for a reasonable interval, escalate, and only mark undelivered when authorised.
• Capture the proof-of-delivery the app requests (OTP confirmation, photo at door, or signature) before closing the order in the app.

8. Cargo & equipment transport — additional rules (transport partners)

• Verify the booking details (item description, quantity/weight, pickup and drop addresses) with the customer at pickup using the in-app prompt. Confirm the drop location before starting the trip.
• Inspect the goods/equipment for visible damage before loading; if damaged, flag it through the app and wait for instructions before proceeding. Secure the load appropriately for transit.
• Follow the route to the drop location, subject to road and safety conditions. Do not divert without the customer’s consent.
• Do not refuse a booking on grounds of destination, gender, religion, caste, race, disability, or any other protected ground of the customer. Refusal for genuine safety reasons (e.g. the goods declared are hazardous or exceed the vehicle’s rated capacity) is permitted — report it via the app.
• Transport bookings are for goods and equipment only. You must not carry passengers in the cargo area or accept a booking that is, in substance, a request to transport a person rather than goods.

9. Payments & payouts

• Earnings. Your earning per order is calculated as set out in the partner schedule (base + per-km + waiting + applicable surcharges, less any platform service fee). The exact breakdown is shown in the partner app at the end of each order.
• Payouts. Earnings are remitted to your registered bank account on the settlement cycle published in the partner app. Tips left by the customer are paid in full to you and are not subject to the platform service fee.
• Cash on delivery. Where an order is cash-on-delivery, you collect the cash from the customer; the net of cash collected against your dues for the cycle is squared up at settlement.
• Adjustments. Earnings for an order may be reversed in cases of substantiated customer complaints (e.g. order not delivered, package tampered), or where the order is later established to have been fraudulent.

10. Insurance, accidents & loss in transit

• You must carry the minimum motor third-party insurance required by law at all times. We strongly recommend comprehensive own-damage cover in addition.
• In the event of an accident or injury during a transport job or delivery, attend to the immediate safety needs first, alert emergency services if required, and notify Zippiq through the app at the earliest practical moment.
• Loss or damage to goods in transit. You are responsible for the goods you carry from the point of pickup to the point of delivery. Where loss or damage is attributable to your negligence or wilful act, the cost of the goods may be set off against your future earnings, capped at the vendor-declared value of the order.
• You will cooperate with any police investigation, insurance claim, or Zippiq internal review and provide truthful information.

11. Tax & deductions

• You are responsible for your own income tax and any GST you may be required to register for under Indian law. Zippiq does not provide tax advice and recommends you consult a qualified professional.
• Where required by law, Zippiq will deduct TDS at the applicable rate from your earnings and remit it to the tax authority on your behalf, providing certificates as required.

12. Customer data & confidentiality

• The customer’s name, phone number, and address are shared with you only for the purpose of completing the assigned order or transport job. You will not retain, copy, share, or use them for any other purpose.
• You will not message, call, photograph, or visit a customer outside the order context. Repeated unwanted contact is a zero-tolerance breach.
• You will comply with the Digital Personal Data Protection Act, 2023 and any other applicable privacy law in respect of personal data you receive through the platform.

13. No transacting outside the platform

You will not solicit customers to book transport jobs or deliveries with you outside the platform once they have been introduced to you through Zippiq. Doing so is a material breach. Personal services to friends and family pre-existing your association with Zippiq are not affected by this clause.

14. Deactivation & termination

• Zippiq may deactivate your account at any time for, among other reasons: material breach of these Terms, expiry of any required licence, dangerous driving, harassment of a customer, repeated cancellations after acceptance, fraud, theft, breach of confidentiality, or any conduct that exposes Zippiq or its customers to harm.
• Where the deactivation is for a remediable matter (e.g. an expired licence document), we will give you a chance to cure within a reasonable window before terminating.
• You may close your account at any time by giving 7 days' written notice; you remain responsible for completing any accepted assignment in flight.

15. Indemnity & limitation of liability

• You will indemnify Zippiq, its officers, employees, and partners against any claim, loss, fine, or expense (including legal costs) arising from (a) your breach of these Terms, (b) any accident or injury caused by you while on a Zippiq assignment, (c) any traffic, motor-vehicle, or other regulatory offence by you, (d) loss or damage to goods in transit attributable to you, (e) breach of any law applicable to driving / commercial transport.
• Zippiq’s aggregate liability to you under or in connection with these Terms for any cause of action will not exceed the total Zippiq earnings paid to you in the three (3) months immediately preceding the event giving rise to the claim. We are not liable for any indirect, incidental, or consequential loss.

16. Grievance escalation

For any unresolved complaint relating to these Terms, write to [email protected] with the subject line “Partner grievance” and your partner ID. If still unresolved, escalate to the Zippiq Grievance Officer using the details on the Contact page. We acknowledge complaints within 48 hours and endeavour to resolve them within 30 days.

17. Governing law & disputes

These Terms are governed by the laws of India. Subject to the grievance escalation process in Section 16, any dispute will be referred to the exclusive jurisdiction of the courts at Kollam, Kerala, India.

18. Changes to these terms

Zippiq may revise these Terms from time to time. Material changes (earnings structure, deactivation policy, insurance requirements) are notified in writing at least 14 days in advance. Continued use of the platform after the change date constitutes acceptance of the updated Terms.

19. Contact

Operated by New Dawn IT Solutions (sole proprietorship; proprietor: Amal Hashim), 1st Floor, KC Centre, Karunagappally, Kerala, India. Email [email protected]. See the Contact page for the full business details and the Grievance Officer.